GP Insights – A HealthCert Podcast

Daylight photodynamic therapy as a front-line treatment for actinic keratosis

In this episode, Prof David Wilkinson (Deputy Vice-Chancellor at Macquarie University) speaks with Dr Francis Tan – a dedicated Skin Cancer Doctor who has practised in the field since 1994 – about daylight photodynamic therapy as a front-line treatment for actinic keratosis.

In the podcast, Dr Tan speaks about his own experiences as a dedicated skin cancer practitioner over the past three decades, including the reasons he embarked in the field: namely, he liked working with his hands, and the immediacy of diagnosing and curing his patients of their ailments.

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Integrating aesthetic services into a skin cancer practice

In this episode, Professor David Wilkinson (Deputy Vice-Chancellor at Macquarie University) speaks with Dr Stephen Wassall – who works as a Skin Cancer & Aesthetic Medicine Doctor in a dedicated primary care clinic in New South Wales – about his journey integrating aesthetic services into a skin cancer or primary care practice.

In the podcast, Dr Wassall speaks about how he started out pursuing his interest in skin cancer and aesthetic medicine, evolving from a general practitioner to a subspecialist in these fields. He discusses how his practice operates in terms of skin cancer procedures, onward referrals, and the scope of skin cancer patients he and his team manage at the clinic.

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Conversations with Prof David Wilkinson, Episode 8 - Mr Paul Elmslie

In the podcast, Paul discusses the key challenges faced by doctors outside of their clinical work when they own and manage a medical practice.

One of these challenges includes human resources, especially the recruitment of good doctors within the practice, managing staff conflicts, and building an effective support team of nurses, reception and clinical staff who will help with the day-to-day running of the clinic.

Paul discusses how doctors can approach the hiring, leading and managing of other doctors within their practice, as well as Practice Managers, receptionists, nurses, and other clinical staff.

Another common challenge is time management. Paul explores some of automation tools that can help save time and enable the practice to run more efficiently, thereby optimising patient outcomes and maximising income.

 

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Conversations with Prof David Wilkinson, Episode 7 - Mr Mark Lindley

In the podcast, Mark speaks about the melting pot of personalities, influences and behaviours in the workplace. He covers some of the ways practice owners and managers can prevent staff issues before they arise. This can be particularly through optimising communication channels and remembering that all employees come to work each day for the betterment of their patients.

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Conversations with Prof David Wilkinson, Episode 6 - Mr Paul Elmslie

When utilising a medical service, patients are very discerning about time management and are focused on getting the best care in the shortest timeframe and at the more affordable price. Realistically, patient complaints are a common occurrence in the majority of medical practices.

In this podcast, Paul talks about the most common reason for patient complaints (including the doctor running late and poor communication) and how doctors and practice managers can best manage these complaints.

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Conversations with Prof David Wilkinson, Episode 5 - Prof Michael Henderson

Welcome to this podcast series, Conversations with Professor David Wilkinson! In this episode, Professor David Wilkinson (Deputy Vice-Chancellor, Macquarie University) speaks with Professor Michael Henderson (Deputy Director; Division of Cancer Surgery, Tumour Stream Director; Melanoma and Skin, Peter Mac) about the current landscape of melanoma management.

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Conversations with Professor David Wilkinson, Episode 4 - Mr Paul Elmslie

Welcome to this podcast series, Conversations with Professor David Wilkinson! In this episode, Professor David Wilkinson (Deputy Vice-Chancellor at Macquarie University) speaks with Paul Elmslie (Founder and CEO of HealthCert Education and the National Skin Cancer Centres) about a key part of a successful medical business: people.

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Conversations with Professor David Wilkinson, Episode 2 - Mr Paul Elmslie

Welcome to our podcast series on medical business management, Conversations with Professor David Wilkinson! In this episode, Professor David Wilkinson (Deputy Vice-Chancellor at Macquarie University) speaks with Paul Elmslie (Founder and CEO of HealthCert Education and the National Skin Cancer Centres) about how to deliver a really high quality skin cancer service for your patients and measure patient satisfaction.

Prof Wilkinson and Paul speak about how this goes beyond the standard clinical care provided by general practitioners and primary care doctors.

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Conversations with Professor David Wilkinson, Episode 1 - Mr Paul Elmslie

In the podcast, Paul covers how medical practitioners might go about setting up skin cancer services in an existing general practice setting or subspecialised clinic.

Paul talks about what an ideal skin cancer service might look like, focusing on how to achieve early diagnosis and management of skin cancer and having conversations with patients in primary care about their skin cancer risk. He also discusses the differences between standalone skin cancer facilities versus skin cancer services delivered within a general practice, and how this has changed over the years.

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