Managing poor staff performance with Mark Lindley

Do you struggle with poor staff performance in your medical practice? This latest podcast looks at intervention strategies for managing poor performance and improving staff behaviours, with Prof David Wilkinson and Mark Lindley. 

In the podcast, Mark outlines what is meant by poor performance, including behavioural problems. He discusses some of the shortfalls in communication that can lead to tasks being poorly executed, and how managers can sit down with their staff to identify what needs to be achieved, how it should be achieved, how the outcome will be measured, and when the outcome will be measured.

Underpinning effective communication are clarity and specificity. At every stage throughout the hiring, onboarding and probation period, employees should be very clear about what their role is. In scenarios where there is a communication breakdown, it is essential for both parties to find ways to bridge that gap.

The podcast also explores how to set up employees for the best possible start, including how to modify an induction program so that employees are able to work independently and identify gaps in their own knowledge and skills.

Mark goes on to describe how best to intervene and manage employees who are performing poorly.

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Professor David Wilkinson is Deputy Vice-Chancellor at Macquarie University. He is a registered general practitioner and public health medicine specialist. Since 2004, Professor Wilkinson’s clinical work has focused on skin cancer medicine in primary care. He has published research papers on the topic, designed and led development of the only Master of Medicine degree in skin cancer, and helped develop and present a suite of skin cancer short courses delivered by HealthCert Education.